Microsoft India Off-Campus Driving

Microsoft Support Engineer Internship Batch 2022

Microsoft Support Engineer Internship Batch 2022

Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers. Support Engineers Individuals are required to have advanced communication and problem-solving skills and will be working in a global technical support environment.

Job Summary
Job number 1128046
Role type Individual Contributor (Support Engineer Intern)
 

Location

  • Hyderabad, Telangana, India
  • Bangalore, Karnataka, India
  • Other, India
Employment type Internship
Qualifications
  • BE/B.Tech in CS/ IT or ECE (Electronics & Communication) (year of graduation should be 2022)
  • No pending backlog
  • 8+ CGPA
  • Fluent in verbal and written English
  • Strong interest in Microsoft Technologies (.net, Azure,)
  • Deep understanding of markets, customers, and related technology
Responsibilities of a Support Engineer
  • Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.
  • Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices with team members. Act as a technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in-depth” technical training to other engineers.
  • Write complex technical articles and sample programs for a knowledge base.
  • Maintain strong working knowledge of pre-release products and take ownership of product improvement in key product areas. Critical Exposure Areas
  • Good communication skills and good service skills are expected
  • Candidates must also have strong customer service, accurate and logical problem solving, and the ability to work in a team environment.
Benefits and Perks
  • Industry-leading healthcare
  • Opportunities to network and connect
  • Giving programs
  • Discounts on products and services
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