A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers. Support Engineers Individuals are required to have advanced communication and problem-solving skills and will be working in a global technical support environment.
Job Summary
Job number
1128046
Role type
Individual Contributor (Support Engineer Intern)
Location
Hyderabad, Telangana, India
Bangalore, Karnataka, India
Other, India
Employment type
Internship
Qualifications
BE/B.Tech in CS/ IT or ECE (Electronics & Communication) (year of graduation should be 2022)
No pending backlog
8+ CGPA
Fluent in verbal and written English
Strong interest in Microsoft Technologies (.net, Azure,)
Deep understanding of markets, customers, and related technology
Responsibilities of a Support Engineer
Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.
Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices with team members. Act as a technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in-depth” technical training to other engineers.
Write complex technical articles and sample programs for a knowledge base.
Maintain strong working knowledge of pre-release products and take ownership of product improvement in key product areas. Critical Exposure Areas
Good communication skills and good service skills are expected
Candidates must also have strong customer service, accurate and logical problem solving, and the ability to work in a team environment.
